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Issues created through customer portal won’t trigger automation

Pat Long
Pat Long
Contributor
June 9, 2020

I created automation for issues when created. If I create an issue manually the automation is triggered.  If I create it through the Customer portal it does not trigger automation. Our issues created through the Customer portal different than issues graded manually.

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Trudy Claspill
Trudy Claspill
Community Champion
June 10, 2020

Hello Pat,

Can you provide the details of the automation you created?

Are you using the Automation for JIRA functionality, or the Automation functionality built into Service Desk?

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