JIRA Service Desk Integration with Netcool/OMNIbus

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Hi Team, good day!

Hope you are doing well~~~

My team is working on integrating JIRA Service Desk with Netcool/OMNIbus and Netcool/Impact to implement creating tickets automatically based on alerts information stored in OMNIbus.

For now, the tickets can be automatically generated by running Netcool/Impact policy, but we want the tickets information can be stored back in Netcool/OMNIbus, is there any solutions can implement this function?

We used to use OMNIbus gateway to implement this function but for other ticketing tools, for JIRA Service Desk, we are not sure if gateway will work and which kind of gateway we can choose. It would be better if there is any other solutions :)

Team, could you please help on this question? Thanks in advance.