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JIRA Service Desk Templates

Jill mcnamee March 4, 2020

I have installed Jira Service Desk in a Dev environment. When attempting to create a project, the Service Desk templates are not available. 

I have:

restarted the Jira service on the server

followed step in this article: 

https://confluence.atlassian.com/jirakb/jira-service-desk-app-fails-to-load-on-startup-800703376.html?_ga=2.101093897.925429013.1583258570-1547974260.1571835727

 

1 answer

1 accepted

0 votes
Answer accepted
Hernan Halabi - Elite IT Consulting Group
Community Champion
March 4, 2020

Hello @Jill mcnamee is JSD licensed? The knowledge base doesn't match with your description. I understand that you can't even create a service desk project at all

Jill mcnamee March 5, 2020

A server reboot resolved the issue. 

thank you for responding!

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