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JIRA ServiceDesk supports ITIL modules?

Jyoti Verma
Jyoti Verma
Contributor
January 15, 2019

Hi

Please help me with below questions if you have JIRA ServiceDesk implemented in your company:

1) Do we have Change Request Module

2) DO we have Problem Management module

3) Can we configure SLA for different rules

4) Can we create different queues/ pools having defined set of Agents

 

Regards

Jyoti

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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January 15, 2019

These functions are all built into Service Desk off-the-shelf.

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