JSD Customer portal shows raw JSON

[Dmitry Mironov]

Today updated JSD licence and plugins.

All JSD customer portals and Help Center portal shows raw JSON instead of UI.

Disabled all plugins related to JSD - no result, still raw JSON.

The JSON looks like this:

{"xsrfToken":"3f90f0a7-6eb6-4abb-9bbd-86d68fc4fa80_d2b50f2bc3fb06cfed7ab952e83cc9ce98d65fd1_lin","user":{"key":"admin","userName":"dgmironov","avatars":{"xsmall":"https://jira.1solution.ru/secure/useravatar?size=xsmall&ownerId=admin&avatarId=11813","small":"https://jira.1solution.ru/secure/useravatar?size=small&ownerId=admin&avatarId=11813","medium":"https://jira.1solution.ru/secure/useravatar?size=medium&ownerId=admin&avatarId=11813","large":"https://jira.1solution.ru/secure/useravatar?ownerId=admin&avatarId=11813","xlarge":"https://jira.1solution.ru/secure/useravatar?size=xlarge&ownerId=admin&avatarId=11813"},"displayName":"Mironov Dmitry","email":"dgmironov@1bit.com","timezone":{"id":"Europe/Moscow","regionKey":"Europe","city":"Moscow","gmtOffset":"(GMT+03:00)"},"calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States)"},"canChangePassword":true,"canUpdateUser":true,"allOpenRequestsCount":4,"pendingApprovalsCount":1,"approvalsCount":287,"customMenuLinks":[],"notificationType":"html","canAdministerJIRA":true,"agentForPortal":true},"branding":{"id":"9","key":"oskk","name":"OSKK","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"headerBGColor":"#205081","headerLinkColor":"#ffffff","headerLinkHoverColor":"#ffffff","headerLinkHoverBGColor":"#3572b0","logoUrl":"","helpCenterTitle":"Welcome to the OSKK Help Center","sharedPortalName":"OSKK Help Center"},"portal":{"id":"9","key":"oskk","projectId":10800,"serviceDeskId":9,"name":"OSKK","description":"<p>Welcome! You can raise a OSKK request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"123","key":"6d158fd0-2464-435f-8588-273f5c04ac6f","name":"Запрос на работу из дома","descriptionHtml":"","callToAction":"Запрос на работу из дома","introHtml":"<p>Буду работать из дома</p>","icon":10408,"groups":[26]},{"id":"107","key":"66da54c0-6694-460f-954c-851fdbd36418","name":"\t Запрос на отсутствие на работе","descriptionHtml":"","callToAction":"\t Запрос на отсутствие на работе","introHtml":"<p>Меня не будет на работе</p>","icon":10409,"groups":[26]},{"id":"126","key":"4c7aa40c-9526-49b1-8fe1-88aeaef6f890","name":"Выезд к клиенту","descriptionHtml":"","callToAction":"Выезд к клиенту","introHtml":"<p>Буду у клиента</p>","icon":10404,"groups":[26]},{"id":"127","key":"eec5828f-9de7-4bd3-b2fb-f066cd10606c","name":"Болезнь","descriptionHtml":"","callToAction":"Болезнь","introHtml":"<p>На больничном, работать не могу</p>","icon":10422,"groups":[26]},{"id":"124","key":"96ffe392-c200-4bca-a147-6fc81ff9eef2","name":"Запрос на посещение мероприятия","descriptionHtml":"","callToAction":"Запрос на посещение мероприятия","introHtml":"<p>Буду на рабочем мероприятии</p>","icon":10436,"groups":[26]},{"id":"283","key":"dab1efe8-5ecc-4096-9a0d-481fd0164e1e","name":"Доступ","descriptionHtml":"","callToAction":"Доступ","introHtml":"<p>Нужен доступ к проекту в Jira</p>","icon":10431,"groups":[63]},{"id":"282","key":"7321a932-99c6-4fa5-9b59-3ecf2691b0a8","name":"Изменение в Jira","descriptionHtml":"","callToAction":"Изменение в Jira","introHtml":"<p>Нужно изменить как работает Jira</p>","icon":10425,"groups":[63]},{"id":"306","key":"7411a83d-937f-4c5c-8cfa-3891b7f9aadd","name":"Обновление базы","descriptionHtml":"<p>Обновляет базы названные по шаблону \"DEV_&lt;пользователь&gt;<em>&lt;КОНФИГУРАЦИЯ&gt;</em>&lt;КЛИЕНТ&gt;\" из последнего доступного бэкапа</p>","callToAction":"Обновление базы","introHtml":"<p>Обновить базу из последнего бэкапа</p>","icon":10416,"groups":[70]}],"reqGroups":[{"id":70,"name":"Инфраструктура разработки"},{"id":26,"name":"Отсутствие"},{"id":63,"name":"Atlassian"}],"orderMapping":{"63":[283,282],"26":[123,107,126,127,124],"70":[306]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"openRequestCount":0,"announcement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":true,"portalId":9}},"sharedPortal":{"name":"OSKK Help Center","description":"<p>Welcome to the help center - we&#39;re here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://confluence.1solution.ru"}},"announcement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":true,"portalId":null},"organisations":{"organisations":[]},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_campaign=service-desk_portal_server","serviceDeskVersion":"4.1.0","contextPath":"","xsrfToken":"3f90f0a7-6eb6-4abb-9bbd-86d68fc4fa80_d2b50f2bc3fb06cfed7ab952e83cc9ce98d65fd1_lin","baseUrl":"https://jira.1solution.ru/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":true,"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}

Jira works OK.

What can we do to fix this?

Jira Software 8.1.0

JIRA Service Desk 4.1.0

[Dmitry Mironov · Accepted solution]

I disabled all plugins and enabled them one by one and found the one which cases such behavior

[Petr Vaníček]

Hi Dmitry,

did you try anonym windows? Or you are getting this only after logging in? Because when I try your jira-url/servicedesk I gor normal GUI.

Do you have any errors in log files?

[Dmitry Mironov]

We fixed the issue about an hour ago, thanks.

I disabled all plugins and enabled them one by one and found the one which cases such behavior.

[Atlassian HOS]

Which add-on, or family/type of add-on, was the culprit that caused the JSON display in the Service Desk?

[Dmitry Mironov]

It was - Metadata for Jira (https://marketplace.atlassian.com/apps/42075/metadata-for-jira?hosting=server&tab=overview).

I contacted the vendor, and they quickly released the fixed version.

[Atlassian HOS]

Thanks, but that add-on isn't on the customer's instance.

[Dmitry Mironov]

Tried:

1. Clear plugins cache

2. increase plugin start timeout to 300 seconds

no results by now