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JSD - all issues created through email randomly show as being from Jira channel or Email channel

Aaron Watkins
Aaron Watkins May 15, 2017

We do not currently have the portal open for customers to login to service desk to create issues so all issues are being created from incoming emails. Some of the emails show that they are from the Jira channel, while others show that they are from the Email channel. There is no difference between the requests so I have no idea why they are being created differently. How can I ensure that all email requests come in through the Email channel?

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Jack Brickey
Jack Brickey
Community Champion
February 17, 2022

Hi @Aaron Watkins , I am not seeing this. Is it possible that these requests are raised by your agents on behalf of customer?

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