Jira Desk Email Pulling stops for no reason, but work after restart

[Nico]

Hi, my Jira Service Desk stops pulling mails after a few days. Emails where marked as read, but they are not imported. After a restart of jira the emails where pulled again. Anyone has an idea how to get rid of it?

[Brant Schroeder]

Nico,

  It sounds like this is the issue you are having. https://confluence.atlassian.com/jirakb/jira-service-desk-stops-processing-emails-827122816.html   Next time it stops you should check and confirm.  Is your DB on a different server?  If it is then you should see if there are any connectivity issues or if the DB server is being restarted without the Jira service being shut down.

[Nico]

Hi, thank you! in the log I see errors like: 

Mailhandler löst folgende Ausnahme aus: Unexpected error while running action as user 'Nico'

I think this is a permission thing or? Do you have any idea?

When I restart jira its okay, but I can't restart jira 10 times a day:/

[Brant Schroeder]

Here is an article about that error https://confluence.atlassian.com/jirakb/service-desk-email-request-unexpected-error-while-running-action-as-user-error-967873270.html

[Nico]

Thank you, I have seen that /opt/atlassian/jira has wrong permission (it was root, but jira runs with user Jira) maybe this could be the issue? I changed it and restarted and will check if its done

[Brant Schroeder]

Not having the proper permissions will cause issues.  How is everything running now?

[Nico]

right now its working. I will have an eye on it today. But i hope that was the reason. since i changed the permissions, no error in the log occured again :)