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Jira SD CLOUD using CTI

Stacie Marlin
Stacie Marlin September 5, 2018

Looking to see if there are any limitations to Jira Cloud to integrate CTI?  We would create a custom API to do the integration 

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Petter Gonçalves
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 5, 2018

Hello Stacie,

Although JIRA Server has more customization options (see JIRA Service Desk: Call Center/Phone Integration), there are also some options and customizations to integrate JIRA Service desk Cloud with CTI.

You can create tickets on behalf of Customers in JIRA SD Cloud for a call, and some other functionalities can be extended by the plugin 8x8 ContactNow for Jira Service Desk.

Please, let me know if you have any specific questions.

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