Jira Service Desk Cloud - Dynamics 365 Issues/Case sync

[Colm Steele]

I've just setup a new Dynamics 365 crm system and am trying to make issues in our Jira service desk visible with the CRM.

I've added the Jira Cloud for CRM (Official) addon and previously had it conected to a hubspot instance. While logged into hubspot I could see the open/closed Jira issues under Cases.

However I have created an issue within our Jira Service desk and nothing is created within the CRM. I can see information about the account/contact within Jira pulled from the CRM.

Am I right in assuming issue/case sync is not available with this connector/CRM combination?

Thanks in advance

Colm

[Brad Collins]

Hey @Colm Steele 

We're working with ZigiWave for some time now and they were able to help us with similar integration. Their integration portfolio is amazing and their implementation specialist and support team are one of the best out there. Their website is https://zigiwave.com/jira-software/. Send them a question to check if their integration platform supports the integration.

Regards,
Kamen