Jira Service Desk Overriden Permission Error

[Muhammet Ayal]

Hi all, 

I renewed (don't upgrade or update) our instance licence for JSD and then some permissions got broken. 

Our JSD version is 2.5.9 and Jira version is 6.4.12. 

After this operations - we have getting some overriden permission. 

"elif.bayraktar" doesn't make transition issue.

Below user has Agent Access but JSD want to give Edit Issue permission. But I don't want to give edit permission to "elif.bayraktar" 

Thanks for now. 

[Henrique Bittencourt]

Hi Muhammet!

I'd like to suggest an application restart to reset the application cache.

The permission helper result is not correct since the user has the application access and he's part of the SD team, we're inclined to think that somehow the license update causes some cache issues.

[Muhammet Ayal]

Many thanks Henrique, We will try your suggestion.