Hello,
We have Jira Software & Jira Service Desk on the same instance. We want to set up email request option per project, for example:
Incoming/Outgoing mail is ABC@example.com for Jira Service Desk project ABC.
Incoming/Outgoing mail is BCD@example.com for Jira Service Desk project BCD.
Customers can raise the ticket via email - they got notifications from separate mail and they can resposne on them
Is that possible to achieve this without one global outgoing mail + aliases (pointing to the same mailbox)? We do not want to using current mailbox for Jira Software projects notifications.
The main problem is when we are using current other outgoing mailbox for Jira Software purposes customers cannot reply on emails. Scenario:
Global Outgoing Mail: jirasoftware@example.com
Jira Service Desk email request mail: jirasd@example.com
1) Customer send mail to jirasd@example.com
2) Ticket has been created on Jira Service Desk project
3) Customer get notification from jirasoftware@example.com
And of course when he want to reply the mail is going to jirasoftware@example.com, not to jirasd@example.com.
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