Jira Service Desk Questions

[srilatha konda]

Hi,

I am new to jira development and have some questions and how to solve.

a) Once Status is closed, how to disable the editing of Assignee and custom fields in Jira

b) How to add the comments from Sub task to Parent issue

c) Can we prevent sub task creation in jira.

[nicotinain]

You can disable the ability to Edit an issue in a given status by setting a Property on issues in that status.

[Trudy Claspill]

Hello @srilatha konda 

Welcome to the community.

Are you using Classic projects or Next-Gen projects? I work with Classic project, and I know the following applies to Classic projects. I'm not sure about Next-Gen projects.

Regarding a)

You can disable the ability to Edit an issue in a given status by setting a Property on issues in that status. Setting the Property is done in the workflow transitions. Refer to this article:

https://confluence.atlassian.com/adminjiracloud/workflow-properties-776636709.html

This will not completely block all Edits for an issue. I think that Comments can still be added. And I think that the Assign To Me link might still work.

Regarding c)

If you want to disable creation of sub-tasks for your entire JIRA Cloud instance you can do that from Settings > Issues > Sub-tasks. There is an option there to disable creation of sub-tasks.

If you want to prevent sub-tasks from being created in specific projects only, then you need to create an Issue Type Scheme that does not include the Sub-task issue types, and apply that Issue Type Scheme to the projects where you want to prevent creation of Sub-tasks.

Regarding b)

Why do you want to duplicate the Sub-task comments in the parent issue?

[Fahad Siddiqui]

A) Once Status is closed, how to disable the editing of Assignee and custom fields in Jira.

You need to work on permissions to fix this issue.