Hi Team,
Need help with the Jira Service Desk SLA configuration.
Time to Response - 9 am to 12 pm (The tickets will respond in between 9 am to 12 pm which is created from 9 am)
Time to Response - 12pm to 4pm (The tickets will respond in between 12 pm to 4 pm which is created at 12pm)
Time to Resolution - the tickets which are created between 12 pm to 4 pm it must closed by next day 12 pm.
Could you please help me how to achieve this in Jira Service Desk SLAs.
