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Jira Service Desk SLA configuration

Prasad Andrews
Prasad Andrews
Contributor
December 10, 2019

Hi Team,

Need help with the Jira Service Desk SLA configuration.

Time to Response - 9 am to 12 pm (The tickets will respond in between 9 am to 12 pm which is created from 9 am)

Time to Response - 12pm to 4pm (The tickets will respond in between 12 pm to 4 pm which is created at 12pm)

Time to Resolution - the tickets which are created between 12 pm to 4 pm it must closed by next day 12 pm.

Could you please help me how to achieve this in Jira Service Desk SLAs.

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