Jira Service Desk portal click workflow button but no response, result 400 error for restful PUT

[Yan Kai Pong Francis]

Without jira upgrade and workflow change, suddenly customer cannot transit issue after click on workflow button.

In browser inspect mode, find consule with PUT 400 error.

May I know if any potential issue to check on it?

Regards,
Francis

[Tomáš Vrabec]

Hi, Atlassian solved this within this issue https://jira.atlassian.com/browse/JSDSERVER-6402 stuck for few hours with them too. Just upgrade the JSD.

[Yan Kai Pong Francis]

PUT http://example.com/rest/servicedesk/1/customer/requests/transition 400

XMLHttpRequest.send @ com.atlassian.analyt…ient:js-events.js:9
send @ batch.js?locale=zh-CN&spectrum=true:184
ajax @ batch.js?locale=zh-CN&spectrum=true:178
o @ batch.js?locale=zh-CN&spectrum=true:3832
put @ batch.js?locale=zh-CN&spectrum=true:3832
doTransition @ batch.js?locale=zh-CN&spectrum=true:3845
onSubmit @ batch.js?locale=zh-CN&spectrum=true:3845
dispatch @ batch.js?locale=zh-CN&spectrum=true:91
h @ batch.js?locale=zh-CN&spectrum=true:83

[Francis Yan]

Found that it is because request have approver field contain user id not found. Updated ticket approver field and solved.