Jira Service Desk user acces to subtask

[Javier_Corchado]

Hello,

In our current Jira project we have standard tasks and subtasks, I have verified that service desk users can only see tasks but not subtasks.

Is there a possibility that service desk users have access to subtasks?

Thanks!!!

[Nic Brough -Adaptavist- · Accepted solution]

Customers do not have any access to issues or sub-tasks, they see only Requests (which are a customer focussed front-end to issues).  Requests do not have any break-down functions, there's no sub-request thing.

Jira users, whether Agents or just users, get to see everything in a project, irrespective of issue type.

Do not mix up requests and issues, they are entwined, but they are different things.

[Rudy Holtkamp · Accepted solution]

Service desks agents are able to use sub-tasks, customers will never be able to see them, since they are not Customer Requests.

You should add the sub-task issue type to your Service Desk issue type scheme

[Andrew Laden]

See https://jira.atlassian.com/browse/JSDSERVER-1422 for the atlassian feature request about this.

[Hasna]

Hi @Javier_Corchado 

Once Main task is created only , you will be able to see sub-task creation option .

Under Main Task -->More -->Create Subtask

Hasna