I'm trying to setup and evaluate Jira ServiceDesk (server) as a helpdesk system for my company that runs support for our product in 4 different countries.
I've created a JSD project with 4 languages, setup an email with several aliases (one per country), and "connected" JSD to the common email.
Using the solution in
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Configure-more-than-one-email-channels-in-a-project/qaq-p/690096
I've been able to add a country-specific component name to the ticket, ensuring that it goes into the relevant queue for that countrys supporters
Most of our customers won't be registered in JSD initially, but will be able to mail in with support issues. We would like to reply with the intial "we've recieved you mail, and will be looking into it" in the customers language either based on the mail address of the alias or the component added to the issue.
Is there any way to ensure that new customers will get the initial (and following) mail in their language?
Best regards
Jakob
