License for Jira and Service desk

[StepStream_GmbH]

Hi,

We have 3 named users in Jira Service Desk version 4.5.1 but we need 4 user licenses for running Service desk. Why is this the case?

As the admin user access is only used for maintanence it is not needed for the Service desk - can this be removed so that we have 3 named users?

Administratoradmin
nimda@stepstream.comCount: 483
Last: 29 minutes ago

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Jira Internal DirectoryEdit ActionsDanijel Dolenecdanijel.dolenec
: 727
Last: 30 minutes ago

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jira-servicedesk-users
JIRA Service Desk
Jira Internal DirectoryEdit ActionsMarc Felsbergmarc.: 645
Last: 3 days ago 18:04

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JIRA Service Desk
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Jira Internal DirectoryEdit : 285
Last: Yesterday 14:13

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[Jack Brickey]

Hi @StepStream_GmbH , I wonder if this thread might answer your question. Basically, you don't need to consume a JSD agent license as a site-admin but there are limitations that ultimately may not be desirable.

Is-Site-Admin-a-counted-agent-and-a-number-of-the-licence-count