Licensing

[Eric Hilaire]

Hi,

I renewed my current license (with 9 agents) to extend the support for 2 years. In the same time I have purchased 3 new license for Agent.

I have a new license key for the 3 new Agents.

If I am trying to update the licence key with the new one, I have only 3 agents available and the 9 previous are gone!

My objective is to add 3 agent on the 9 already existing and not to replace my 9 existing by 3 new.

I did not find a way to add a license Key in the system.

Could you help me please?

Kindly regards.

[Andre Lehmann · Accepted solution]

Hi,

you can have only one license-key within your application.

If you have 12 Agents (9+3) you should buy a license which includes all agents, so the next user tier will be 15 agents (its always "up to").

You have to talk to Atlassian if they withdraw your latest renewal and make an upgrade to 15 Agents.

Hope that helps.

Kind regards
André

[Eric Hilaire]

Thanks. That's what I am going to do.

[Andre Lehmann]

Hi Eric,

If you are happy with my answer, you can accept it :-)

Kind regards
André