Atlassian Team members are employees working across the company in a wide variety of roles.
February 19, 2019 edited
Hello Dana,
Thank you for getting in touch with Atlassian Community! Currently, it's not possible to restrict who can add customers on the project. As an agent has a Service Desk license and usually they are added on the role "Service Desk Team", they will have the ability to add customers. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5640 Please, click on vote and watch in order to hear about updates on the development cycle.
Regards, Angélica
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