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Mail Notification HTML problem

mohamed.bennouar
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July 21, 2020

Hello,

 

I am requesting some help for the Service Desk cloud instance I set up in my organisation.

Indeed, I use the basic template of Email for notify our agent and our customer but we have some extra info at the beginning of the mail which low the experience.

As you can see on the screen before the beggining of my notififaction I have some info like this :

 

{"@context":"http://schema.org","type":"EmailMessage","description":"Voir la demande","potentialAction":{"@type":"ViewAction","target":"XXXX

","name":"Voir la demande"},"publisher":{"@type":"Organization","name":"Atlassian","url":"https://www.atlassian.com"}}

 

Juste before my mail. when I am looking at the HTML styles of the template I see anything about that. Do you have the same problem. Do you know how to solve this ?

When I am using plain text I do not have this problem but my organisation do not want to have mail on plain texte. 

 

Kind regards 

image.pngimage.png

 

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