Make API call with Automation For Jira
Hey everyone
Is it possible to make an API call using the Automation for Jira user?
We are currently using a mix of Power Automate (Microsoft Flow) and Jira Service Desk (Cloud) to handle workflows.
To notify users we use the Jira Service Desk and add a comment.
I can think of two ways of achieving this:
Option 1: Make a POST request using the servicedesk API using the credentials of an agent. This works well but has the agent's name against the comment rather than service account.
Option 2: Make a POST request to the Automation for Jira API which triggers the comment using the Jira automation. This approach is nice because the comment is created using the Automation for Jira account and not an agent. The downside is that this becomes confusing because the business logic is spread across two platforms.
Does anyone know of a way of combining this two methods and providing the credentials of Automation to Jira to Flow and use the service desk API?
Thanks guys