Make internal issue visible in portal

[Billy Richmond]

I created a standard Task ticket in Service Desk on behalf of a customer directly in Service desk rather than going through the portal. As a result, the ticket is not linked to a customer.

Is there a way to link the ticket to the customer after the fact so that it 1.) shows up in the portal, and 2.) more importantly, allows the customer to see updates to the ticket when comments are made?  

[Gikku · Accepted solution]

Hi @Billy Richmond 

You can edit the ticket and change both the 'Reporter' to the customer name and the 'customer request type' to one available in the portal, which is compatible for the issuetype chosen.

You should consider adding the field to edit screen if not there yet.