Manager overview

[Eddy Dickens]

Dear,

I would like to know where 2 configure a screen for an external Manager so he can see what his employees added for issues. He needs to see all open en closed issues from his employees.

Best retards,

Eddy

[Jack Brickey]

@Eddy Dickens, it is always best to start a new thread for new questions. With that said, JSD users are unique based upon an email address. If you want a single user per organization then all users in the org will need to share the single email address and password. This will mean that regardless of which customer opens the ticket they will all use the same username. The only way to then distinguish the customer uniquely would be to maybe add a custom text filed and require that field to be filled in via portal. You could instruct the customer org to enter their name in the text field or body of the email if that method is used. You will not be able to filter out this field.

[Eddy Dickens]

Hello Jacky Brickey,

Thanks for your reply, it worked! I have another question. is it possible to make one user(customer) for each company and let customers from that company mail(without having a user) to the helpdesk. Then use a filter to sort out all the tickets from that company. is it possible to do that with a domain filter or something like that?

Best regards,

Eddy Dickens

[Jack Brickey]

Create a dashboard for the manager