Managing email notifications for specific request types

[danielb]

Hello

I have certain request types that are immediately closed, with a custom email notification to the customer.

I want to stop both the Request Created & Request Resolved notifications from being sent to the customer. At present, the system is sending a single email with 3 messages batched (Request Created / Custom Message / Request Resolved), which will be confusing to the customer.

We are using only Service Request's and I don't see how to restrict messages for just one specific request type. I thought using Tasks for this request type might allow me to switch off emails, but I don't seem to be able to do that either.

Any advice on how to best manage this, gratefully received!

Dan

[Angélica Luz · Accepted solution]

Hello Daniel,

Welcome to Atlassian Community!

On a Service Desk project, currently, if we disable notifications it will be applied to all customers and all request types. It's not possible to manage notifications for each one. 

There is a feature request suggesting the implementation of this ability:

• Customize notifications per Request Type

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica