Members of a group synchronized from AD do not have permissions to view order

[Rafael Hernandez]

Hi

We have the following issue.

Example
we have the group1@example.com group with 3 members
User1@example.com
User2@example.com
User3@example.com

all users and the group is synchronized in jira from AD.
The group is listed with all members but without email address.

User1 send an order by mail and copy to grupo1@example.com

Jira correctly creates the order, assigns User1 as an informant and participant to group1@example.com

The problem is that jira does not associate the email address of group1@example.com with the group that is already synchronized in jira and what it does is create a new user in "Jira Internal Directory" with that address. That user created by jira does not have the group members: user1, user2 and user3. Therefore these users do not have permission to view the order that User1 create.

Is there any way to solve this?

Thank, regards!

[Daniel Ebers]

Hi Rafael,

in which order are the directories in your Jira instance listed under "User Directories"?
The order of the directories makes a difference - although I am not absolutely sure if this is all that needs to be done to get it working the way you want it to.

Have you made any progress in this challenge lately?

Cheers,
Daniel