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Missing issue type from Default Issue Type scheme

Kelly Ballwanz October 1, 2018

When I added an issue type.  That issue type became the only issue in a default issue scheme.  I can not add any other issue types OR make another issue scheme my default. 

How can I fix this?

2 answers

0 votes
Kelly Ballwanz October 2, 2018

@Jack Brickey and @Nic Brough -Adaptavist-

I am working in a brand new Jira service desk instance.  My default issue type scheme shows below.

The default should contain all available Issues as well as any created, should it not?

Again, this is a new instance.  NO changes have been made. 

 

Thanks,

Kelly

 

SS.png

0 votes
Jack Brickey
Community Champion
October 1, 2018

are you an admin? If so can you go to project > project settings > issue types > click Actions and add issue types to the scheme

Kelly Ballwanz October 1, 2018

I am an admin, but I do not have any options to add to the Default Scheme.  The Default Scheme has become the first issue type I added. 

Jack Brickey
Community Champion
October 1, 2018

oh yes. you should not change the default scheme. create a new scheme for your project.

Kelly Ballwanz October 1, 2018

That is the problem.   I did not create a new scheme on purpose.  I added an Issue...that issue than became the default scheme.  I just need to fix it. 

Nic Brough -Adaptavist-
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October 1, 2018

What happens when you try to add a new issue type globally, and when you add a new issue type scheme?

Jack Brickey
Community Champion
October 1, 2018

thanks for jumping in Nic. Kelly, I was going back and re-reading the original question and am a bit confused on precisely what your goal is and what you did. Could you restate.

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