My customers do not have access to Service Desk

[prh]

I have allowed customers to access the Service Desk without login/account.

However, a login is provided when accessing the service desk.

Why?

prh

See my settings:

[Carlos Garcia Navarro]

Hallo @prh ,

Are customers accessing the Service Desk using the portal URL (which you can find under (Service Desk) project settings-> portal settings->portal URL)?

[P. Horak]

Yes, they do!