Hi,
Is there a native fields that identify whether it is Incident, Service Request, Change Request and Problem?
Thank you
@Rodriguez, Jhon Ronald -
It is Issue Type. For JSM project, you associate different Issue Types for your Request Types as a part of project configuration.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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thank you. understood.
If my feedback answered your question, please accept my answer for your ask.
Best, Joseph
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