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Need a JQUERY for the the time to resolution breached

kotha Eswar rao February 20, 2022

May I request you to please provide JQUERY for the below requirement

My requirement is for example if the ticket is created on the previous months for Ex:  December/January  and which time to resolution is breached on the current month Ex: February what is the exact jQuery for this.

So that it will be very helpful for me for the SLA reports.

 

Looking forward hearing from you!

 

Regards

Eshwar

1 answer

2 votes
Olga Videc
Community Champion
February 21, 2022

Hello @kotha Eswar rao 

To find all issues created previous moth and older created <= startOfMonth()

or created two months ago created <= startOfMonth(-1) etc...

add JQL for your SLA "sla name " = breached()

Final JQL 

"sla name " = breached()  and created <= startOfMonth()

SLA JQL 

https://confluence.atlassian.com/servicemanagementserver/using-jql-queries-specific-to-slas-939926424.html

BR, Olga

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