New Priority Scheme: how does a service desk usr change the priority on an issue?

[Manus Tangtirawat]

Hi,

I using jira service desk cloud. How can I create the new set of priority scheme same as below ?

[Deleted user]

Hi @Manus Tangtirawat,

Short answer is you cannot create a separate field context for a different project or issue type for the Priority field as it is a system field. There is a request for this feature to be developed, please vote and comment on the request.

As a workaround however;

• You could create a custom field, perhaps name it Customer Priority or similar.
• Follow the documentation that takes you through step by step to set up your new field and context.
• In your SD project you can rename your field to Priority so that it is consistent for customers only whereas your Agents will see the field heading Customer Priority. 

Hope this helps