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I am implementing Jira ITSM as new issue and change ticketing system (support) I need to learn how to track time in the application and then pull reports.
@Frank Santiago - hi Frank!
First, I'd suggest learning about time tracking, then configuring time tracking in your Jira instance if it isn't yet: https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/
After your team has tracked time on issues, go to your Jira project, then click Reports, then look at the Time Tracking report to summarize that data.
Good luck!
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