Not able to create service desk project in jira

[cgadade]

Hi team,

   I am not able to create service desk project.We are using jira service desk 4.7.1 and Jira software 8.7.1 ,getting below error :

Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.

and Jira default

Can we help us to resolve this issue.

[Nic Brough -Adaptavist-]

I'm afraid you'll need to start by reading the application logs.  That error message is for end-users and is too generic to tell us anything about the problem other than that there is a problem.