Not able to restart Jira support

[Vaidurya]

Hi,

I had synced my support with Jira and tickets were getting created automatically till January'19.

I want to restart the Jira support and re-sync my support with Jira.

Kindly help

[Daniel Eads]

Hi Vaidurya,

It looks like you've requested support already and that someone determined your Jira Service Desk instance was not configured for public signup, and people emailing the Service Desk were not currently customers. Two options were presented to patch this up:

1. Adding the people trying to email in as Service Desk customers directly
2. Configuring Service Desk to allow customers to sign up:
   
   1. Allowing customers to create their own accounts from the Jira Service Desk Configuration page
      
   2. On the specific project you need to provide access to, change the customer permissions on the Customer permissions page in the project
      

After trying one of these options, is your problem resolved?

Cheers,
Daniel