Official documentation for self-registration process of endusers in a Service Desk?

[dorothea.schwarz]

Hello!

We need some users to self register on one of our Jira Service Desks.

All is configured so that works.

But our users seem to need a step to step documentation on how to register themselves.

Is there an official Atlassian step to step docu available or maybe a video?

Thanks a lot!

D. Schwarz

[Angélica Luz · Accepted solution]

Hello @dorothea.schwarz,

Thank you for reaching out to Atlassian Community!

I searched for specific documentation for self sign-up for customers but didn’t find anything, but I would like to share with you an article that I created here in the community that shows the steps for self-registration and all other features available in the customer portal. 

• Jira Service Management Cloud - The complete guide for Customers 

I’m from Atlassian, so you can consider this one as official documentation.

Hope this article helps you and your customers!

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

[dorothea.schwarz]

Thanks, this helps a lot!