Okta support emails are not assigned correct Reporter

[Tim Peters]

We are using Okta for SSO and a support email is generated if a user needs access. This email creates a Service Desk ticket, but the reporter set to donotreply@okta.com. The details of the actual user are in the ticket body. 

Can the body be scraped to set the user's email as Reporter instead of donotreply@okta.com?

I would like to use the Provided address as the Reporter in the Service Desk ticket.

Thanks,

Tim