On the presentation videos, you claim ITIL workflows for Service Desk as "out of the box". I can't find it in our installation, please help.

[Miroslav Hornik]

Look here: https://www.youtube.com/watch?v=4ndSvMCEfZk&feature=youtu.be

Where are the ITIL workflows? I can't see any. Thanks!

[Nic Brough -Adaptavist-]

What version are you using?

[Miroslav Hornik]

Hi!

JIRA Service Desk 3.2.1

JIRA Software 7.2.0

When I create the Service Desk project "IT Service Desk", I get much simpler workflows for Change, Incident, Problem, Service Request as shown on the videos.

Thanks for the response!

[Nic Brough -Adaptavist-]

Hmm.  I think the ones in the video have been modified - the flows distributed for ITIL are pretty simple.

[Miroslav Hornik]

Hm pretty misleading usage of "out of the box" term then. Thank you anyways.

[Nic Brough -Adaptavist-]

The ones that are "out of the box" are ITIL certified - minimal, yes, but they had to meet the criteria to be able to claim the certifications.