Organization members are not getting emails when a new request is created

[Lloyd Braun]

Hello everyone,

As the title states, organization members are not getting emails when a new request is created. So if Kelly, Ana and Joe are members of an organization and Kelly creates a new request and selects "Share with Org X", Joe and Ana should be getting an email about this request. This used to work by default.

Our software versions are:

• JIRA Service Desk 4.10.0
• Jira Software 8.10.0

When I open a ticket with a blank organization as an agent and I then I edit and fill in the organization, all members of the organization do get an email. Same goes when I add a participant. So only new requests are affected.

I checked the Jira logs, outbound email logs and found nothing. I also everything almost everything there is out there:)

I attached a couple of screenshots just to avoid the basic fix suggestions.

JSD Application settings

Customer notification settings for new requests

Any suggestions?

[Fahad Siddiqui]

@Lloyd Braun 

Go to Project Settings>Customer Notification and enable the rule to send for organization