Permissions for customer

[Abracadabra]

Hello!

I use Jira Service Desk on premise version.

I need the client (not the agent) to be able to view the issues (in all queues). Как это сделать? I gave the permissions to "Browse Projects" but it didn't help.

[Deleted user · Accepted solution]

Hi @Abracadabra - Queues are JSD native offerings that are undoubtedly scoped for exercise only by licensed JSD agents. One option is to duplicate the queue filters and build matching JQL filters so non-agents (with the appropriate project permissions) will be able to view the issues through filter subscriptions or dashboard gadgets. One community link from the past where this approach and another one are talked about in a little more detail is available here for your reading. 

Hope this helps!

[Abracadabra]

Hi Kalyani! Thanks!