Portal Notifications

[Baranidharan]

I would like to setup a notification for the tickets created in JIRA Portal but its bit hard to find the solution. Here is my request.

User logging in to self service portal and create the tickets for their issue for that the user receiving an email confirmation for the tickets which they created. What I need is we have a common email id where user can send their Query to that email and as a Service desk agents create a ticket in Portal. Now I need to automate the notifications.

How to set a notification when user creates a ticket in their self service portal and I need to get a notification to the common email ID. So that I can maintain the SLA as well. Due to this lack some agents miss the tickets which is residing in Unassigned Queue. If i have any notification it will be helpful.

[Victor Mutambuki]

Baranidharan

Go to Customer Notification --->Add customer rules in Automation --> Add Rule.

See link on the same
https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

victor