Portal Questions

[Justin Hesser]

Where do I go to change the "Need to raise a request? Contact us." text on the portal?

I feel like this should be simple to change, but I cannot find where in Jira Service Desk to do it.

Also, where would I go to change the text of "Learn more about"?

And finally, is there a place to change the orientation (move request button to the top)?

[Angélica Luz · Accepted solution]

Hello Justin,

Thank you for reaching out to Atlassian Community!

The customer portal has some features where the administrator can change, but currently, the option to change the text "Need to raise a request?" and "Learn more about" is not available.

There is a feature request suggesting the implementation of such ability:

• Admin should be able to change the look and feel factor for the portal

Please, click on vote and watch to receive updates about the feature.

Regarding moving the buttons, this is also not available. For more details about what can be changed, please check our documentation:

• Customize the look and feel of your help center and portal 

Regards,
Angélica

[Conner McNeil]

@Angélica Luz 

Not to revive an old thread but when you click on a service desk how do you configure it to send you directly to the portal groups instead of showing this random knowledge base link and Need to raise a request button shown above? It seems to show up randomly in some service desks and not in others depending on the template selected.

EDIT: Found the solution in another thread, this is super frustrating to have happen automatically without documentation showing why it is occurring

Thanks,

Conner