Possible to include Request type when creating issue in service desk?

[Anders Timsjö]

On the create screen I have tried to include the request type field but nothing is showed.

I would like to be able to choose request type when creating a service desk ticket from inside the service desk not only through the portal. 

Anyone knows if this is possible?

[Jack Brickey]

go to project > project settings > screens and click the screen for Create. at the bottom click the drop down to add a field to the screen and select "Customer Request Type".

[Jack Brickey]

hmmm....just tried and doesn't appear to work. will need to check further. might not be possible.

[Anders Timsjö]

Yeah I tried that an it won’t appear.:( In the description of the field it looks like it is used for something else like holding the info about which service desk project created the issue. 

[Jack Brickey]

Yep so it isn't possible and the reason is due to the relationship Request Type has to Issue Type. That is the available Request Types are dependent upon the Issue Type. It would be good if you could do this on the Create screen but...

NOTE: "Customer Request Type" = "Request Type" don't ask me why.

[Victor Mutambuki]

Anders,

Include the request type to groups. See attached image.

Victor