Priority description when creating a ticket

[Shimshey Rosenberg]

Is there any way to display the descriptions of the priorities on the create ticket screen? 

[JP _AC Bielefeld Leader_]

Hi,

what you could do, is entering a field help description when editing the request type:

You could even create a page somewhere giving more support for your customers on how to create a ticket.

Best

JP

[Shimshey Rosenberg]

Thanks for your input! it does look like a good solution, although it is a bit bad that I will have to do it on 100+ screens...  

[MzM]

Hi Shimshey_Rosenberg, 

Not sure I understand your question "Description of the priorities"? if your ask is adding a priorities filed in jira create screen.. follow steps

Priorities is a system field, you just need to go create issue screen and add the field. 

If you're a admin follow the steps below else ask jira admin to do so:

Go to project -> project settings ->Screens -> Create Issue -> Select the screen -> on the bottom of page under field name - add "Priorities" and click Add..

Hope this answer your question.

Cheers,

Mzm