Problem with automation with SLA

[Nicole nic_wie]

Hi,

I tried to do automation for an SLA, but it doesn't trigger even though 28 issues have already exceeded the SLA time.

If the SLA was violated during all processes, a mail should be sent. The action is not performed.Thanks in advance. Regards Nicole

[Susan Hauth _Jira Queen_]

Hi Nicole,

Is the user nweiser a customer or an agent?  Because the Alert User only works for agents.

Did you check the log for this automation to see if it was "successful"?

Susan

[Nicole nic_wie]

Yes, meanwhile i've restart the jira server and it works.

Thanks a lot for your anwser.

Regards

Nicole