Project Automation for Jira in JSD Cloud Free is not available

[Michaël Monserrat]

Hello,

I don't see the "Project Automation for Jira" option in a Jira Service Desk Cloud Free instance.

Do you think that's normal?

Thank you, in advance, for your help.

Best regards.

[Dave Liao · Accepted solution]

@Michaël Monserrat - project automation is available for all Cloud users, per Atlassian: https://www.atlassian.com/software/jira/features/automation

FYI, I can access JSD automations and project automations both from my Free Jira Cloud instance, in a test JSD project.

[Michaël Monserrat]

Thanks for your answer, Dave.

So I do have a problem on my JSD instance that prevents me from seeing "Project Automation for Jira".

[Dave Liao]

@Michaël Monserrat - do you have administration permissions for your Jira project(s)?

If so, go to a Jira project, then check "Project settings". Do you see the option for "Automation"? It should be under "SLAs".

[Michaël Monserrat]

Thank you for your response Dave.

I'm sorry if I wasn't clear enough.

I was talking about the option "Project automation" which should appear under "Delete the project"

[Dave Liao]

@Michaël Monserrat - hmm, that should be there.

• If you're in a JSD project, that's where the option should be...
• In a non-JSD project, you would just go to "Automation".

If you have the power, check "Manage apps", then filter by "Paid via Atlassian", then search for "Automation". Do you see it?

[Michaël Monserrat]

Since Automation has been integrated into JSD it is no longer available in the magazine.

The question I was wondering was whether or not the module is available in the free version of the cloud.