Project leader automatically comments when ticket status is changed

[Janneke]

Hi,

New to Jira Service Desk and unable to find the answer to my question in the community or in the documentation...
When an issue is created and a response from the client is received, the ticket status is automatically changed to 'waiting for support', this also adds in a comment from the project leader (which has nothing to do with the created issue). How can we turn this off?

Thanks for your response.

[Angélica Luz · Accepted solution]

Hi Janneke and welcome to Atlassian Community!

This changes made by the project leader is added by the automation.
The automation is changing the status when someone responds and the project leader was probably added as the person to run the automation.
Please, go to the Project settings > Automation and you can either delete/disable the automation or change the default user to run the automation.

Regards,
Angélica

[Janneke]

Hi Angélica,

Thanks for your reply. I've found the setting, but I can only choose between 'Run rule as:'
- The project default

- User which activated the rule

I don't want a user to run the rule. Is this possible?

[Angélica Luz]

Currently, it's necessary to set a user to run the automation, but this user must have a license and be an administrator in the project. 
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-2095
Please, click on vote and watch to receive updates about the feature.