Push Notification Uncaught exception thrown by REST service

[Soheil Gharedaghi]

Hi mates.

I'm just installed and configured Mobile for the Jira Service desk portal plugin.

When the user opens Jira Server app in his mobile ( I think trying to register for push notification) Jira throw this messages in the log file :

/rest/nativemobile/1.0/push-notification/registration [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Create push notification endpoint is unsuccessful with an error message: status code: 401 and entity:

com.atlassian.mobile.commons.notification.exception.MobilePushNotificationException: Create push notification endpoint is unsuccessful with error message: status code: 401 and entity

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I have to say that I've checked firewall settings and everything looks good but there's no notification on the user side.

Regards.

[Aidan Goldthorpe]

Hi Soheil,

Thanks so much for your question.

A 401 error suggests that the client is not authenticated to the server. Do you know if the user was logged in to Jira at the time this error occurred?

Can I ask you to clarify if the user receives any push notifications, or do you just see this error in the server logs?

Thank you,

Aidan
Jira Service Desk