I have created new imap/pop server, and try to assign to an existing project which already have one server aligned, but after I have saved it, the existing server or mailbox address was replaced by new mailbox address but not appear to be two separate server to the project
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May 29, 2020 edited
Hello Jayshree,
Thank you for reaching out to Atlassian Community!
Reading the details you provided, I believe that you are creating a mail handler on the Jira Core feature, which is not recommended to use for Jira Service Desk projects.
The correct place to add a custom email address for a Service Desk project is on Project settings > Email requests (classic project) or Project settings > Channels > Email (next-gen project).
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