Recently implemented JIRA Service Desk.
Now I want to do a query to return issues to only JIRA Service Desk projects.
Rather then do a query that is "project in (LIST ALL PROJECTS)"
and then update this list each time a new project is made
I would like to know if there is way to do a query that simply returns only JIRA Service Desk projects.
Thanks,
Here is something to try...
for all of your JSD projects use the Category field and add a category such as “JSD”. Then use Category JQL function e.g. category = JSD
Thanks @Jack Brickey , while this will work the issue I have (and you may have a solution for this too) is that when the project is created it is not auto set to this category.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I wish I had a solution for that but don’t. It might be possible to script this using an addon but I don’t have any experience with doing so. Possibly creating projects using a template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
There's a Suggestion already for this. Hopefully it gets implemented. There is a workaround JQL example in that issue that may work for you.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks @Dave Theodore [Coyote Creek Consulting] I have added myself to the suggestion and will also use the workaround.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi, I actually already use project category to map the client referred to a set of projects. In this case I cannot use a JSD category. Can you point me to a different solution? Could it be that there is no function on JQL to find the "project type" (software, business, or service desk)?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.