Add Additional Variables into Customer Notifications (JIRA Service Desk)?

[Joshua Vidal]

Hi All,

Currently there is a pretty limited range of options in the "Insert Variable" field when customising customer notifications. Is there any way to insert more variables into this list e.g. add "Approver" as an option?

Thanks!

Kind Regards,

Joshua. 

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Joshua,

I agree that would be very handy, but is currently not available without plugins.  Please vote for this issue

JSDSERVER-4642

Susan

[Vladimir Horev _Raley_]

@Joshua Vidal

We support a variety of custom and standard fields in Raley Email Notifications

You can try it and if there're some fields missing we'll promptly add them.

Cheers,

Vlad