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Adding Description of Drop down items on JIRA Service Portal

Manhar Sharma March 11, 2021

We are using the JIRA Service Management Cloud instance (Standard). We have created a customer portal for end users to log issues where they will input the severity of the issue. Is it possible to showcase short description of the Severity as well for the users to clearly identify the impact e.g. as shown below on Atlassian Support portal. I have tried creating a custom field however there is no option for description of the values.Severity.png

 

 

1 answer

0 votes
Emilie
Contributor
November 25, 2024

Hello,
I have the same requirement: did you find how to replicate the drop-down of Atlassian Support portal by any chance?
Have a good day.

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